If you have a complaint, the following procedure should be followed:

 

1. Clearly identify the issue you are having and gather all relevant information and documentation to support your complaint.
    

2. Contact a member of the Festival on the Farm management team who will pass on your complaint to the relevant person. Depending on when this occurs, this could be:

   1. Prior to or after the festival event weekend – By emailing infoatfotf@gmail.com; or

   2. During the event weekend – by speaking with one of the management team who will be available in or around the stage or bar area of the arena field. If unsure please go to the bar and ask one of the bar staff to find one of the management team in respect of a complaint.
       

3. Explain your complaint clearly and provide any supporting documentation or evidence. Be specific about what you would like to see happen as a result of your complaint.
    

4. We will endeavour to resolve your complaint immediately where possible during the event weekend. However, this may not be possible. In which case the details will be taken from you and a final response issued within 28 days by email.
    

5. If you haven't heard back within a reasonable amount of time, follow up the matter via infoatfotf@gmail.com. Keep a record of all communication.

 

Remember, it is important to remain calm and professional throughout the process, even if you feel frustrated or upset. Clearly communicating your issue and the desired outcome can help expedite the resolution process.